First California Bank
Online Service Log-In:
Need Help ? | Security Security
       
 

Feedback

 



 

 

 

 

  

Online Banking Survey

First California Bank is in the process of evaluating our online banking services and would like to hear your opinion on the current services provided.  Please take just a few minutes to share your thoughts with us.

NOTE: This is not a secure message, so please do not send personal account information (account numbers, social security numbers, etc.) or other confidential information. In addition, do not send Account Service Requests (such as Stop Payments).

First California Bank Online Banking Survey
Access:

1: What account types are you accessing through the online banking product?
Personal Accounts
Business Accounts
Both

  2: How would you rate your logon experience with our online banking product?
Excellent
Good
Fair
Difficult

Comments:
  3: How would you rate the password change or reset process?
Excellent
Good
Fair
Difficult

Comments:
  4: How would you rate our service’s security and access restrictions?
Excellent
Good
Fair
Difficult

Comments:
  5: How could we improve your login and security experience?
Reporting: 6: How would you describe the information you receive from our balance and transaction reports?
Contains all information I require
Contains some of the information I require
Contains very little information that I require
Does not give me any information that I need

Comments:
  7: How would you rate the ease of use for retrieving balance and transaction information?
Very easy to use
Takes several steps to retrieve information
Takes too long to retrieve information
Is difficult to find information needed

Comments:
 

8: How could we improve your balance and transaction reports?

Other
Features :		 9: What other services do you use through online banking?
(check all that apply)
Bill Pay
Wire Transfer
Internal Transfers
Stop Payments
Alerts
User Setups
Automated Clearing House (ACH)
Positive Pay
Loan Reporting and Payments
Electronic Tax Payments
Image Retrieval
Email
Other:
 

10: Please rate the following services:

1 = Excellent  2 = Good  3 = Fair  4 = Poor

Bill Pay 1 2 3 4
Wire Transfer 1 2 3 4
Internal Transfers 1 2 3 4
Stop Payments 1 2 3 4
Alerts 1 2 3 4
User Setups 1 2 3 4
Automated Clearing House (ACH) 1 2 3 4
Positive Pay 1 2 3 4
Loan Reporting and Payments 1 2 3 4
Electronic Tax Payments 1 2 3 4
Image Retrieval 1 2 3 4
Email 1 2 3 4
Other: 1 2 3 4

  11: Please comment on any features you would like to see offered for the following services:
Bill Pay:
Wire Transfer:
Internal Transfers:
Stop Payments:
Alerts:
User Setups:
Automated Clearing House (ACH):
Positive Pay:
Loan Reporting and Payments:
Electronic Tax Payments:
Image Retrieval:
Email:
  12: Are you interested in mobile banking (retrieving your online banking data via your cell phone)?
Very
Somewhat
No
  13: What other services would you like to see offered through online banking?
  14: What other comments would you like to share with us that may help us improve our online banking services?

Customer Information:

 15: How long have you been using online banking?
Less than 6 months
 From 1-2 years
More than 2 years
 

16: How often do you access online banking?
Daily
2-4 times per week
Once per week
Less than once per week
  17.  How many users are currently accessing online banking?
1
2-5
More than 5
  18. How many accounts do you access through online banking?
1
2-4
More than 4
  19. Do you have online banking services through other financial institutions?
Yes
No
  20: May we contact you for further information?
Yes No
Please note: *Name and *Email are required to submit the form. We will not contact you if 'No' is checked above.
Name:
Email:
Phone:


Thank you for completing this survey for our online banking services.


Back to Top

First California Bank | Superior Community Banking for Business & Individuals


 
 

Home | Business | Personal | E-Access Online Services | Help Center | Contact | Locations | Customer Online Privacy Policy | Site Map

Copyright © 2007-08 First California Bank. All rights reserved.
All rights to the content, design, and graphics in this website belong to First California Bank unless otherwise indicated.
First California Bank and its logo are registered trademarks and service marks.
Unauthorized copying, distribution, or use of any logos or trademarks contained in these pages is strictly prohibited.